Top 10 Business Process Outsourcing (BPO) Companies in India

🎧 Top 10 BPO Companies in India

Hi Visitors! Today I am sharing with you a list of the top 10 BPO Companies in India and some updated information about the Business Process Outsourcing (BPO) leaders that are currently dominating the global market.

At first, you have to know: what is Business Process Outsourcing (BPO)? BPO is the contracting of non-primary business activities and functions to a third-party provider. Essentially, it is contracting out a particular business function to an outside company to reduce costs and increase efficiency. For example, a manufacturing company might outsource its accounting to a specialized firm or a telecom company might use an outside provider to handle its customer service. Today, BPO is widely known as Information Technology Enabled Services (ITES).

Find below the updated list of the top 10 Indian BPO companies for 2026:

🤝 10 | Teleperformance India

While it is a French multinational, Teleperformance has such a massive presence in India (with over 100,000 local employees) that it is a pillar of the Indian BPO market. It is often cited as one of the "Best Places to Work" in India. Approximate 90,000+ employees working here. Visit official website - www.teleperformance.com for more information.

🤝 09 | EXL Service

EXL Service Holdings, Inc. continues to be a top player in the Indian BPO landscape. It is a leading data analytics and digital operations solutions provider. Founded in 1999 by Rohit Kapoor and Vikram Talwar, its headquarters are in New York, USA. As of 2025, EXL has grown significantly, employing over 55,000 professionals. In the 2024 fiscal year, EXL reported a revenue of approximately US$ 1.84 billion. Website: www.exlservice.com

 

🤝 08 | Hinduja Global Solutions (HGS)

Hinduja Global Solutions Ltd. (HGS) is a major business process management (BPM) provider and part of the multi-billion dollar Hinduja Group. Headquartered in Bangalore, HGS has a massive global footprint. While its employee count has fluctuated due to the sale of certain healthcare units, it remains a powerhouse with over 13,000 employees and a strong presence in the USA, UK, Canada, and India. Website: www.hgs.cx

 

🤝 07 | Tech Mahindra (BPS)

Replacing older firms on the list, Tech Mahindra’s Business Process Services is now a top-tier contender. They focus on "Next-Gen" customer experiences using AI and automation. With over 119,000 employees across the larger group, their BPO division serves industries like telecom, healthcare, and banking. Tech Mahindra is consistently ranked among the top leaders by NASSCOM. Website: www.techmahindra.com

 

🤝 06 | Firstsource Solutions Ltd.

Firstsource, an RP-Sanjiv Goenka Group company, is a leading provider of transformational solutions. Founded in 2001 and headquartered in Mumbai, it specializes in Banking and Financial Services, Healthcare, and Communications. As of March 2025, the company has grown its workforce to over 35,000 employees and reported a strong annual revenue growth of over 20% this year. Website: www.firstsource.com

 

🤝 05 | Infosys BPM Limited

Established in 2002 (formerly Infosys BPO), Infosys BPM is the business process management arm of Infosys Ltd. Headquartered in Bengaluru, it provides end-to-end outsourcing and business transformation services. As of late 2025, Infosys BPM employs over 60,000 "Infoscions" across 40+ global delivery locations. Its annual revenue has scaled to approximately US$ 1.5 billion. Website: www.infosysbpm.com

 

🤝 04 | Wipro Business Process Services (BPS)

Wipro BPS is a global leader in IT and consulting. Founded in 1945, Wipro entered the BPO sector by acquiring Spectramind in 2002. As of 2025, Wipro has over 233,000 employees globally. The company recently reported a total revenue of roughly US$ 11 billion, making it one of the largest IT and BPO service firms in the world. Website: www.wipro.com 

 

🤝 03 | WNS Global Services

WNS Global Services is a premier business process management company headquartered in Mumbai. Founded in 1996, it has grown into a global giant with over 64,000 professionals working across 60+ delivery centers. In 2025, WNS reported revenues of approximately US$ 1.3 billion. They are famous for serving major airlines, insurance firms, and healthcare providers. Website: www.wns.com
 

🤝 02 | Genpact Limited

Genpact remains the most popular dedicated BPO/BPM company in India. Originally started as a unit of General Electric (GE) in 1997, it became independent in 2005. Headquartered in New York but with massive operations in Gurgaon and Hyderabad, Genpact now employs over 140,000 people across 30 countries. Its annual revenue has soared to approximately US$ 4.77 billion. Website: www.genpact.com

 

🤝 01 | Tata Consultancy Services (TCS) BPS

My 1st choice remains TCS BPS, the largest and most successful outsourcing company in India. A subsidiary of the Tata Group, TCS is a global leader in IT services and consulting. As of 2025, TCS employs over 593,000 people and reported a staggering annual revenue of US$ 31 billion. TCS BPS alone accounts for a multi-billion dollar share of this, making it a dominant force in global business transformation. Website: www.tcs.com

The BPO industry has evolved from simple "call centers" into AI-driven Intelligent Operations. While India remains the global hub, the Philippines continues to grow, with its BPO industry now contributing over 10% to its national GDP. In India, the focus has shifted toward Digital Transformation, Cloud and Generative AI.

So friends, feel free to comment with your suggestions or questions about the industry. Thanks for reading!

 

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